MY
01
DuitNow, e-wallet and bank-transfer checks
Confirm recipient details through the authenticated cashier and use a payment account in your own name. Read the minimum, maximum, daily limit and fee information before sending money.
Ask whether withdrawals must return to the original method. Keep receipts and the terms that applied at the time of the transaction.
02
Cryptocurrency checks
Match the asset, blockchain network, wallet address and any memo or tag. A transfer to the wrong chain or address may not be recoverable.
Check whether deposits are converted to MYR, which exchange rate is used and how network fees or minimum confirmations affect the credited amount.
03
When a payment is delayed
Use the official support route and provide the transaction reference without sharing passwords, one-time codes or complete banking credentials. Avoid sending a second payment to fix the first unless the original transaction has been resolved.
Record the support response and escalation route. A clear complaint process matters as much as a fast deposit screen.
Practical checklist
What to check next
Use recipient details from the authenticated cashier.
Match registration, KYC and payment-account names.
Read fees, limits, processing conditions and withdrawal routes.
Keep receipts and never disclose a password or one-time code.
Common questions
Answers to help you decide
Which payment method is best?
The useful choice depends on traceability, fees, limits, availability and withdrawal conditions. No method makes an unclear operator safe.
Why can a name mismatch cause a problem?
Operators may use name matching to establish payment ownership and meet KYC rules. A mismatch can trigger extra checks or a dispute.
Should I send another deposit when the first is missing?
Not until the first payment has been traced through the official support and transaction-reference process.