MY
01
Report a factual error
Include the Converse Malaysia page URL, the exact statement, why it is inaccurate, the date observed and a primary source that supports the correction. Clear evidence makes the review faster.
Do not send passwords, one-time codes, identity documents, complete banking records or private gaming-account credentials.
02
What Converse Malaysia can review
Relevant submissions include changed operator information, official domains, policy versions, regulator records, app-publisher details and promotion terms.
A provider statement may be recorded as provider-stated. It does not automatically replace independent or technical evidence.
03
What Converse Malaysia cannot do
Converse Malaysia cannot recover an account, process a withdrawal, resolve a bet, install an app or communicate with an operator on a player’s behalf.
For an account dispute, use the operator’s official complaint route and keep transaction records, terms and correspondence.
Contact details
Contact Converse Malaysia
Official links
Continue to the official source
Common questions
Answers to help you decide
Can Converse Malaysia help with a delayed withdrawal?
No. Converse Malaysia has no access to operator accounts or payment systems. Use the operator’s official complaint and escalation route.
What evidence helps a correction request?
Provide the exact page statement, a current primary source, the date and an explanation of the required change.
Should I send my identity documents?
No. Do not send passwords, one-time codes, identity files or complete banking information for an editorial correction.